When you're deep in, it may feel like you have no time to pause. No time to take a break, there's too much to get done. Perhaps no time to stop and think about how you're working. No time to step back and improve your processes or work on your tools. Maybe even no time to look after yourself, to recharge, to reflect, to take a walk.

As the metaphor goes, you may feel you have no time to stop and sharpen the saw. Until you do it, and then you may realise you have no time to not stop and sharpen the saw.

Sharpen the saw is habit 7 of Steven Covey's classic The 7 Habits of Highly Effective People

Sharpen the saw

Metrics are like an onion: full of layers.

A simple question to ask can often be complicated to answer. Or we may find that we need to ask a different question. While it'd be lovely to have one simple metric to understand our business the reality is usually a lot more nuanced and interesting than it first seems.

Averages will deceive. Vanity metrics may wow —  by, say, quoting a total user count and conveniently ignoring whether those users are actually paid, active, or leaving. Growth overall can hide declines in other areas or product lines and vice versa. The people on monthly subscriptions may be doing great, while revenue from add-ons may be declining. New users may be signing up in droves while existing users are churning. Mobile traffic may be different from desktop, online sales different from store sales... In practice, it's the hard questions we're usually asking even if we don't know how to ask them.

It pays to carefully consider what you're trying to learn and to understand all aspects of a business before putting faith in the numbers. And it may make sense to start with simpler metrics first.

The metrics onion

One of the few books I've read all in one sitting is Metaphors We Live By, by George Lakoff. It was so fascinating learning how some of the most fundamental concepts we use to govern our lives are understood through metaphor. For example, one understanding of time is through our experience of space, so it seems natural to say, the hard times are behind us, or, I'm looking forward to the future. Or that Ideas Are Objects so you can give someone an idea, or toss a few ideas around. Or that Understanding Is Grasping, so you can get the idea, or get to grips with a concept.

Primary metaphor is a theory of how these metaphorical understandings may form when we're young as we associate abstract ideas with direct experience.

So it's natural that, when we're young, important things are often big and can exert control over us, leading to Important Is Big — Tomorrow's a big day, it's just a little thing, It was a huge deal.

Or experiencing warmth when we feel affection leading to Affection Is Warmth — he greeted me warmly, she gave me the cold shoulder.

Or how sometimes to know something is to see something, such as when we find out what's in a box by seeing what's in a box, leading to Knowing Is Seeing — I see what you mean, that's clear to me know, I'm feeling in the dark on that, let's shed some light on the matter.

Other examples of primary metaphor from Philosophy in the Flesh by Lakoff and Johnson include:

More Is Up — from seeing things increase in height when there is more of them eg the prices are rising

Difficulties Are Burdens — from difficult things literally being harder to deal with eg I'm feeling a bit weighed down at the moment

States Are Locations — from associating experiences with actual places eg I'm in a rut right now, but I'll get out of it.

Bad Is Stinky — from bad things actually smelling bad eg that movie stinks

Purposes Are Destinations — from achieving goals when we get somewhere such as having a drink eg I'm going to be a star but I'm not there yet

There are many more, plus the whole world of metaphor guiding how we construct our place in the world is fascinating.

The theory of primary metaphor is from Joseph Grady.

If the gif is annoying here are individual static images (and prints) for: Primary metaphor (print), Knowing Is Seeing (print), Affection Is Warmth (print)

Primary metaphor

Most of us behave differently in a flashy restaurant than we do in a job interview or at a funeral. We naturally tune our behaviour to our audience and environment. As part of the metaphor of Life As Theatre with Social Life As a Performance, the famous sociologist Erving Goffman called this front stage behaviour — how we behave when people are watching. In contrast, we may only let our guard down and fully relax when we're by ourselves — here we're back stage.

In a flashy restaurant, wait staff will behave differently in their interactions with guests than they will out back in their break time, and you may find yourself saying a wine you've just tasted is lovely even when you don't think it is. Once you start thinking about front stage and back stage behaviour you'll spot the "performance" of social life throughout almost every daily interaction.

Erving Goffman explains front stage, back stage and more in his classic sociology book The Presentation of Self in Everyday Life.

Front stage, back stage

Much of the success of a good manager or leader is making sure your team can get the right work done. The demands on a team, say a product team in a tech company, increase as organisations grow. Before you know it there are requests from all sides that can sap a team's time, energy, and ability to get the key work done.

Todd Jackson, former product manager of Gmail, memorably shared that a manager can be an umbrella or a funnel. The umbrella protects their team to let them get work done and the funnel lets everything pour through.

All of us want autonomy to choose our own actions but none of us want to be overwhelmed.

Umbrellas and funnels

It's an old economists' joke. A person out walking at night comes across a man scrabbling on the floor under a lamppost. The man on the floor says he lost his keys. When asked when he dropped them he then replies, "Oh, I dropped them over there, but the light's better here."

It's an apt metaphor for how, if we're really honest with ourselves, sometimes we find ourselves working, or searching, or staying in the places where we find it easier rather than the places where we know we ought to be.

Looking under the lamppost

James Nottingham's metaphor of The Learning Pit illustrates the struggle before "getting it."

It's the learning journey of approaching a new concept, uncovering conflicts or contradictions with your knowledge, confusion, beginning to put new ideas together and finally the clarity of a new concept mastered.

There are natural parallels to other models like the stages of competence, Lev Vygotsky's zone of proximal development, or Carol Dweck's growth mindset.

Here's a nice animated video explaining the Learning Pit if you're curious.

The Learning Pit was created by James Nottingham (2007, 2010, 2017). More details at: challenginglearning.com/learning-pit

Nottingham, J.A. (2007). Exploring the Learning Pit. Teaching Thinking and Creativity, 8:2(23), 64–68. Birmingham, UK: Imaginative Minds
Nottingham, J.A. (2010). Challenging Learning (1st ed.). Alnwick, Northumberland, UK: JN Publishing.
Nottingham, J.A. (2017). The Learning Challenge: How to Guide Your Students Through the Learning Pit. Thousand Oaks, CA: Corwin.

Thanks to Julia Silver of Qualified Tutor for educating me about it.

The Learning Pit

One of my favourite books is a rather dog-eared 1970 edition of The Practice of Creativity by George Prince. The book gives wonderful examples and tools for having successful creative discussions in meetings. So much, George lays out, hinges on genuine listening to understand others points of view, and creating a space which protects the egos of people in the meeting, creating an atmosphere of psychological safety. One really simple tool and reframe he offers is the spectrum policy.

The spectrum policy acknowledges that few ideas will come out fully-formed and solve a problem perfectly in one go. Often our first reaction on hearing something is to evaluate it. When we hear an idea we can't help but see the negative aspects of an idea — the things that obviously won't work — and because of these negative aspects we may dismiss the whole idea. The idea is good, or it is bad. As well as the group losing out on what may have been the genesis of a solution, the originator can often feel snubbed and retire from full participation in the rest of the meeting.

With the spectrum policy we recognise that, "because you are never dealing with fools", all ideas put forward, even if we see obvious flaws, will have some good points as well as the bad. Before pointing out the flaws we make a point of finding the good in an idea and acknowledging it. This keeps elements of the idea available to build on for others and the egos of all participants intact and fully engaged in solving the problem.

The spectrum policy

We know it intuitively: we trust each person we meet to varying degrees. The trust battery is a metaphor that helps you think about and visualise these trust levels.

The concept is from Tobi Lütke, the CEO of Shopify. He explains, for example, that when a new colleague joins your company the trust battery between the two of you may start out at around 50%. Each time the new colleague acts in a way that earns your trust that level increases, and if they let you down the trust battery level goes down. It can be long and slow to fill up the trust battery yet quick to drain. Each time we interact with someone we are subconsciously considering the level of their trust battery and that level affects how we respond to people.

Lütke says at Shopify they found it a useful way to surface and talk about trust in reviews without it feeling too personal.

I learned about it from the excellent It Doesn’t Have to be Crazy at Work.

The trust battery: A handy metaphor to think about trust

Metaphors for interface design from Rachel Hinman via Mobile First.

Mobile is snorkelling. Desktop is diving

There are others too. But these are big ones. Curious? Read Metaphors We Live By was a frame-changing easy read for me.

PS Accidentally, mixed my metaphors in the final sketch. The Mind Is A Machine metaphor is so pervasive it’s hard to ‘sketch’ across thinking without it.

Metaphors for ideas

ISAs are like buckets

PhD metaphors: a journey, product and quilt

A good teacher is a DJ for learning

Extending my building block metaphor into Tetris.

A portfolio can reduce your overall risk

Individual investments, assembled together, make a portfolio, that is greater than the sum of it’s parts.

Sketchplanations tagged with metaphor