The fundamental attribution error is the attribution of the source of behaviour to the character and personality of a person above the consideration of context. It's sometimes described as over-attributing causes to disposition over situation.

In a classic example, if a driver swerves in front of you suddenly, it's easy to attribute the cause of the behaviour to the driver being a jerk, i.e. to their character. What we may not see is that the driver is late to pick up their kids, was distracted by a challenging conversation they just had at work, and they're worried they've gone the wrong way and are driving an unfamiliar car.

If a colleague is late to meet us, we might infer that the person is lazy or disrespectful when, in fact, they may have been held up by a traffic accident, been on the phone with a sick relative, and have had trouble sleeping lately. If we are late for a meeting, well, then it's probably for all sorts of good reasons outside our control.

Like confirmation bias, the fundamental attribution error is a big one that can easily colour our interactions with others without us being aware of it.

Remember that what we see is just a tiny fraction of any other person's life and that we don't see the complete picture.

Minimise judgment, particularly around character and personality.

Where appropriate, ask if anything is bothering others.

Build empathy for others as you would for yourself.

Reflect on the positive things others do.

Also see: self-serving bias, attribution bias

The Fundamental Attribution Error

The Wheel of Death is a handy and simple tool to help prioritise issues and where to spend time fixing things.

I learned it from the domain of customer service. It's used something like this:

Keep track of customer issues that you encounter each week by tagging them.

At the end of the week, tally up the responses and produce the Wheel of Death to see the highest volume of questions or issues taking up the team's time.

Use the Wheel as part of a conversation about where the company should focus to improve the experience and save time for the team and customers.

The proportion of issues is only part of the story, and other factors like how critical the issue is, how much time it takes to resolve it, and how much work it is to make it go away will all be part of the decision.

I learned it from working with a talented head of customer experience as we worked on fixing support issues, though don't confine its use to that. I find "the Wheel of Death" a name that sticks with me, but it could also be called the Wheel of Fortune. If you focus on the Wheel for a spell, it's hard for things not to improve.

Worth bearing in mind that in its form as a pie chart, you'll need to combine it with volume or time metrics, or it can look like you're not making progress.

I revised this sketch slightly from the original

The Wheel of Death

RAS Syndrome is Redundant Acronym Syndrome Syndrome. It's when an acronym is followed by a word that's also part of the acronym.

PIN number - Personal Identification Number

ISBN number - International Standard Book Number

HIV virus - Human Immunodeficiency Virus

RSVP please - Répondez S'il Vous Plaît — Reply please

While, in principle, the following word is redundant were we to spell out the acronym, that we tend to include it in everyday speech means it's usually serving a helpful function. Quite often, it's clarifying what you're talking about given many people won't know what the acronym actually stands for (see TLAs).

By the way, ATM is technically an initialism, while PIN is an acronym.

I'd guess you've probably come across RAS Syndrome, too. However, I didn't realise there was a name for it until recently, even though it was coined in New Scientist magazine back in 2001.

Also see acronym or initialism, TLAs, Capitonym, pleonasm

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RAS Syndrome